Social Theory
The study of social relationships, structures, and processes.
The study of social relationships, structures, and processes.
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
A tree-like model of decisions and their possible consequences, used in data mining and machine learning for both classification and regression tasks.
The process of developing relationships with prospects through targeted communications and marketing efforts.
A sales technique used to uncover a prospect's pain points through a series of targeted questions.
A visual representation of information or data designed to make complex information easily understandable at a glance.
A technique or tool used to lock oneself into following through on a commitment, often by adding a cost to failing to do so.
A medium through which a product or service is delivered to a customer, including physical and digital channels.
Capability, Opportunity, Motivation (COM...) is a framework for understanding Behavior (àB).