Customer Self-Service
A system that allows customers to access information and perform tasks on their own without the need for assistance from customer service representatives.
405 topics found for
“user support”
User Autonomy
The degree to which users feel they have control over their actions and decisions when interacting with a product or system.
UCD
User-Centered Design (UCD) is an iterative design approach that focuses on understanding users' needs, preferences, and limitations throughout the design process.
Contextual Help
In-product assistance provided within the context of a specific task or screen, tailored to the user's current needs.
Microcopy
Small bits of text in user interfaces, such as instructions, labels, and error messages, that help guide users through interactions.
Coach Marks
Visual cues or instructions integrated into an interface to guide users on how to use certain features or functionalities.
Friction
Elements in a process that cause resistance or slow down user actions, which can lead to frustration or be used intentionally to prevent errors and encourage deliberate actions.
Wizard
A step-by-step guide that helps users complete a complex task by breaking it down into manageable steps.
Mere Exposure Effect
A psychological phenomenon where people develop a preference for things simply because they are familiar with them.