Journey Map
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
20 topics found for
“user journey mapping”
Clickstream Analysis
The process of collecting, analyzing, and reporting aggregate data about which pages a website visitor visits and in what order.
Empathy Mapping
A collaborative tool used to visualize what a user thinks, feels, says, and does to better understand their experiences and needs.
User Flow
The path taken by a user to complete a task on a website or application, including all the steps and interactions along the way.
Story Mapping
A visual exercise that helps product teams understand and prioritize features by organizing user stories into a cohesive narrative that aligns with user journeys and goals.
Holistic User Experience
An approach to design that considers the entire user journey and all touchpoints, ensuring a seamless and cohesive experience.
Customer Journey
The complete set of experiences that customers go through when interacting with a company, from initial contact to post-purchase.
Journey Mapping
A technique that visualizes the process users go through to achieve a goal with a product or service.
User Story Mapping
A visual technique used in Agile development to arrange user stories in a way that helps teams understand the user journey and prioritize work effectively.