Behavioral Audit
A systematic evaluation of behaviors within an organization or process to identify areas for improvement and ensure alignment with goals.
332 topics found for
“user involvement”
Association Fallacy
A logical fallacy in which it is assumed that qualities of one thing are inherently qualities of another, due to an irrelevant association.
Customer Development
A framework for discovering and validating the right market for a product, building the right product features, and validating the business model.
5 Whys
A problem-solving method that involves asking "why" five times to identify the root cause of a problem.
Benchmark Testing
The process of comparing design metrics to historical performance, competitive standards, or industry best practices to identify areas for improvement.
Behavioral Learning Theory
The theory that all behaviors are acquired through conditioning, often used to understand and influence behavior change.
Deep Processing
A cognitive approach that involves meaningful analysis of information, leading to better understanding and retention.
CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
Customer Segmentation
The practice of dividing a customer base into distinct groups based on common characteristics.