Journey Map
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
422 topics found for
“user interactions”
Contextual Help
In-product assistance provided within the context of a specific task or screen, tailored to the user's current needs.
Context Mapping
A research technique that explores the context in which users interact with a product, service, or environment to understand their needs and behaviors.
Needy Patterns
UI patterns that excessively demand user attention, often interrupting the user experience.
Illusion of Control
The tendency for people to overestimate their ability to control events.
Maintaining State
The practice of preserving a user's data and settings between sessions in an application.
Personalization
The process of tailoring a product or experience to meet the individual needs and preferences of users.
Good Defaults
Pre-selected options in a user interface that are chosen to benefit the majority of users.
Friction
Elements in a process that cause resistance or slow down user actions, which can lead to frustration or be used intentionally to prevent errors and encourage deliberate actions.