Moral Suasion
The act of persuading individuals or organizations to act in a certain way based on moral arguments or appeals.
422 topics found for
“user interactions”
Brand Experience
The totality of all interactions a customer has with a brand, shaping their overall perception and relationship with the brand.
Reciprocal Altruism
A behavior in which an individual provides a benefit to another with the expectation that the favor will be returned in the future, fostering mutual cooperation and long-term relationships.
Emotional Intelligence
The ability to recognize, understand, and manage one's own emotions and the emotions of others.
Customer Delight
The process of exceeding customer expectations to create a positive emotional reaction.
User Story Mapping
A visual technique used in Agile development to arrange user stories in a way that helps teams understand the user journey and prioritize work effectively.
The User Is Drunk
A usability testing approach where designers assume that users are easily confused and distracted, focusing on simplicity and clarity in design.
Friend Spam
A dark pattern where the product asks for the user's social media or email credentials and then spams all the user's contacts.
Nielsen’s Heuristics
A set of ten general principles for user interface design created by Jakob Nielsen to improve usability.