Empathy Mapping
A collaborative tool used to visualize what a user thinks, feels, says, and does to better understand their experiences and needs.
127 topics found for
“user experience analysis”
Journey Map
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
p13n
Numeronym for the word "Personalization" (P + 13 letters + N), tailoring a product, service, or experience to meet the individual preferences, needs, or behaviors of each user.
Contextual Inquiry
A field research method where researchers observe and interview users in their natural environment to understand their tasks and challenges.
Abandonment Rate
The percentage of users who start but do not complete a desired action, such as completing a form or purchasing a product.
Decision Utility
The value or satisfaction derived from a decision, influencing the choices people make.
Attribution Theory
A theory that explains how individuals determine the causes of behavior and events, including the distinction between internal and external attributions.
User Flow
The path taken by a user to complete a task on a website or application, including all the steps and interactions along the way.
User Research
The process of understanding user behaviors, needs, and motivations through various qualitative and quantitative methods.