Customer Empathy
The ability to understand and share the feelings of customers, crucial for creating user-centered designs and experiences.
54 topics found for
“user emotions”
HCD
Human-Centered Design (HCD) is an approach to problem-solving that involves the human perspective in all steps of the process.
Mood-Congruent Memory Bias
The tendency for individuals to recall information that is consistent with their current mood.
Risk-as-Feelings Theory
A theory that emphasizes the role of emotions in risk perception and decision-making, where feelings about risk often diverge from cognitive assessments.
Hedonic Adaptation
The observed tendency of humans to quickly return to a relatively stable level of happiness despite major positive or negative events or life changes.
Hierarchy of User Needs
A framework inspired by Maslow's Hierarchy of Needs, applied to user experience design, prioritizing basic functionality and reliability before enhancing usability and delight.
Emotional Intelligence
The ability to recognize, understand, and manage one's own emotions and the emotions of others.
UX
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.
IKEA Effect
The tendency for people to value products more highly if they have put effort into assembling them.