User Persona
A fictional representation of a user segment, created based on user research to guide design decisions and ensure the product meets the needs of its target audience.
134 topics found for
“user effort”
Interaction Cost
The effort required for users to complete a task or interaction within a system.
Smart Defaults
Pre-set options in a system that are designed to benefit users by simplifying decisions and guiding them towards the best choices.
CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
Assumed Similarity Bias
A cognitive bias where people assume others share the same beliefs, values, or preferences as themselves.
User Story
A simple description of a feature from the perspective of the user, typically used in Agile development to capture requirements and guide development.
User Interviews
A qualitative research method involving direct conversations with users to gather insights into their needs, behaviors, and experiences.
User Flow
The path taken by a user to complete a task on a website or application, including all the steps and interactions along the way.
Effort Justification
A cognitive bias where people attribute greater value to outcomes that required significant effort to achieve.