Hard-Easy Effect
A cognitive bias where people overestimate the probability of success for difficult tasks and underestimate it for easy tasks.
9 topics found for
“user difficulties”
Cognitive Walkthrough
A usability evaluation method where evaluators walk through tasks to identify potential user difficulties.
Usability Risk
The risk that users will find the product difficult or confusing to use, preventing them from effectively utilizing its features.
Subscription Trap
A dark pattern where it's easy to subscribe but very difficult to cancel the subscription.
Readability
Readability is a design principle that emphasizes making text easy to read and understand.
Paradox of Choice
The phenomenon where having too many options leads to anxiety and difficulty making a decision, reducing overall satisfaction.
Choice Paralysis
A situation in which an individual is unable to make a decision due to the overwhelming number of options available.
CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
Scaling Fallacy
A cognitive bias where people underestimate the complexity and challenges involved in scaling systems, processes, or businesses.