CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
312 topics found for
“team productivity”
BRE
Business Rules Engine (BRE) is a software system that executes one or more business rules in a runtime production environment.
Pro-Innovation Bias
The tendency to overvalue new innovations and technologies while undervaluing existing or traditional approaches.
XP
eXtreme Programming (XP) is an agile software development methodology focused on customer satisfaction and continuous improvement.
Impact Mapping
A strategic planning technique that uses visual maps to align activities with business goals and user needs.
MoSCoW Prioritization
Must have, Should have, Could have, and Won't have (MoSCoW) is a method used to prioritize features or tasks.
Problem Statement
A clear, concise description of the issue(s) that need to be addressed, focusing on the specific challenge and its impact.
CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
User Interviews
A qualitative research method involving direct conversations with users to gather insights into their needs, behaviors, and experiences.