NPS
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
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“subscription-based models”
Churn Rate
The percentage of customers who stop using a product or service during a specific time period.
TTV
Time to Value (TTV) is a metric that measures the time it takes for a customer to realize the value of a product or service after purchase.
Activation Rate
The percentage of users who take a specific action that signifies they are engaging with a product or service.