CAB
Customer Advisory Board (CAB) is a group of key customers who provide feedback and insights to a company to help guide its strategic decisions.
46 topics found for
“strategic interactions”
Product Vision
A high-level description of the future state of a product, outlining its purpose, target audience, and key differentiators.
CRM
Customer Relationship Management (CRM) is a strategy for managing an organization's relationships and interactions with current and potential customers.
Service Design
The practice of planning and organizing people, infrastructure, communication, and material components of a service to improve its quality and the interaction between service providers and customers.
Journey Mapping
A technique that visualizes the process users go through to achieve a goal with a product or service.
Design Principles
Fundamental guidelines that inform and shape the design process, ensuring consistency, usability, and effectiveness in product creation.
Humor Effect
The psychological phenomenon where humorous content is more easily remembered and perceived positively by users.
Marking Pattern
A reading pattern where users quickly scan for specific markers or keywords within the content.
LTV
Lifetime Value (LTV) is a metric that estimates the total revenue a business can expect from a single customer account throughout their relationship.