SLA
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that defines the level of service expected.
21 topics found for
“service reliability”
SRE
Site Reliability Engineering (SRE) is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems to create scalable and highly reliable software systems.
Incident Management
The practice of managing and resolving incidents that disrupt normal operations, ensuring minimal impact on business activities.
AWS
Amazon Web Services (AWS) is a comprehensive cloud computing platform provided by Amazon that offers a wide range of services including computing power, storage, and databases.
REST
Representational State Transfer (REST) is an architectural style for designing networked applications based on stateless, client-server communication.
Deployment Infrastructure
The hardware and software environment used to deploy and manage applications and services.
CSAT
CSAT (Customer Satisfaction) measures how products or services provided by a company meet or exceed customer expectations.
SOAP
Simple Object Access Protoco (SOAPl) is a protocol for exchanging structured information in web services.
Servicing
The process of maintaining, updating, and improving a product or system after its initial deployment to ensure its continued functionality, performance, and relevance to users.