Service Blueprint
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
57 topics found for
“service optimization”
Queuing Theory
The mathematical study of waiting lines or queues.
Muda
A Japanese word meaning any activity in a process that consumes resources without adding value.
CSM
CSM (Customer Success Management) is a business methodology focused on ensuring customers achieve their desired outcomes while using a product or service.
Backstage
Elements of a service or product that are not visible to the user but are essential for delivering the front-stage experience.
c10k
Numeronym for the term "10,000 Concurrent Clients", the challenge of optimizing network software to handle ten thousand simultaneous client connections.
Channel
A medium through which a product or service is delivered to a customer, including physical and digital channels.
Journey Mapping
A technique that visualizes the process users go through to achieve a goal with a product or service.
MoT
Moment of Truth (MoT) refers to any instance where a customer interacts with a brand, product, or service in a way that leaves a significant impression.