Service Design
The practice of planning and organizing people, infrastructure, communication, and material components of a service to improve its quality and the interaction between service providers and customers.
37 topics found for
“service modernization”
Service Transformation
The process of fundamentally changing how a service is delivered to improve efficiency, user satisfaction, and overall effectiveness.
Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
REST
Representational State Transfer (REST) is an architectural style for designing networked applications based on stateless, client-server communication.
SOAP
Simple Object Access Protoco (SOAPl) is a protocol for exchanging structured information in web services.
Operations
The day-to-day activities required to produce goods and services, manage resources, and support business functions.
API
Application Programming Interface (API) is a set of tools and protocols that allow different software applications to communicate and interact with each other.
Feedback Management
The process of systematically collecting, analyzing, and acting on feedback from users to improve products and services.
AgileOps
An approach that applies Agile principles to IT operations, emphasizing iterative development, collaboration, and continuous improvement.