Service Design
The practice of planning and organizing people, infrastructure, communication, and material components of a service to improve its quality and the interaction between service providers and customers.
81 topics found for
“service efficiency”
Service Blueprint
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
Service Transformation
The process of fundamentally changing how a service is delivered to improve efficiency, user satisfaction, and overall effectiveness.
Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
AWS
Amazon Web Services (AWS) is a comprehensive cloud computing platform provided by Amazon that offers a wide range of services including computing power, storage, and databases.
Operations
The day-to-day activities required to produce goods and services, manage resources, and support business functions.
7 Wastes
A Lean methodology concept identifying seven types of waste in processes to improve efficiency.
BPA
Business Process Automation (BPA) refers to the use of technology to automate complex business processes.
Mura
A Japanese word meaning inconsistency or variability in processes.