Service Blueprint
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
13 topics found for
“service delivery improvement”
Service Transformation
The process of fundamentally changing how a service is delivered to improve efficiency, user satisfaction, and overall effectiveness.
Behavioral Insights Team
An organization that applies behavioral science to policy and practice to improve public services and outcomes.
SaaS
Software as a Service (SaaS) is a software distribution model where applications are hosted by a service provider and accessed over the Internet.
Operations
The day-to-day activities required to produce goods and services, manage resources, and support business functions.
AgileOps
An approach that applies Agile principles to IT operations, emphasizing iterative development, collaboration, and continuous improvement.
Labor Illusion
A phenomenon where users perceive greater value in a service or product if they believe more effort was involved in its creation or delivery.
ART
Agile Release Train (ART) is a long-lived team of Agile teams that, along with other stakeholders, incrementally develops, delivers, and operates one or more solutions in a value stream.
ARA
Application Release Automation (ARA) is the process of automating the release of applications, ensuring consistency and reducing errors.