Service Blueprint
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
17 topics found for
“service delivery”
Service Transformation
The process of fundamentally changing how a service is delivered to improve efficiency, user satisfaction, and overall effectiveness.
SLA
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that defines the level of service expected.
Channel
A medium through which a product or service is delivered to a customer, including physical and digital channels.
SaaS
Software as a Service (SaaS) is a software distribution model where applications are hosted by a service provider and accessed over the Internet.
Operations
The day-to-day activities required to produce goods and services, manage resources, and support business functions.
Delivery Manager
A role responsible for ensuring that products and services are delivered efficiently, on time, and within budget.
Labor Illusion
A phenomenon where users perceive greater value in a service or product if they believe more effort was involved in its creation or delivery.
Behavioral Insights Team
An organization that applies behavioral science to policy and practice to improve public services and outcomes.