Hedonic Adaptation
The observed tendency of humans to quickly return to a relatively stable level of happiness despite major positive or negative events or life changes.
198 topics found for
“service continuity”
Customer Delight
The process of exceeding customer expectations to create a positive emotional reaction.
Niche Market
A small, specialized market segment focused on a particular product or service, often characterized by a unique demand.
Retention Rate
The percentage of users who continue to use a product or service over a specified period, indicating user loyalty and engagement.
Queuing Theory
The mathematical study of waiting lines or queues.
SRE
Site Reliability Engineering (SRE) is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems to create scalable and highly reliable software systems.
API
Application Programming Interface (API) is a set of tools and protocols that allow different software applications to communicate and interact with each other.
Co-Creation
A collaborative process spanning multiple stages of product/service development where stakeholders, including users, actively participate in the design and development of products or services.
CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.