Voice Assistants
Software agents that can perform tasks or services for an individual based on verbal commands.
198 topics found for
“service continuity”
Servicing
The process of maintaining, updating, and improving a product or system after its initial deployment to ensure its continued functionality, performance, and relevance to users.
Continuous Improvement
An ongoing effort to improve products, services, or processes over time through incremental and breakthrough improvements.
Forced Continuity
A dark pattern where a free trial ends and the user is automatically charged without warning.
Vertical Market
A market in which vendors offer goods and services specific to an industry, trade, profession, or other group of customers with specialized needs.
Geofencing
A technology that uses GPS or RFID to create virtual boundaries around a geographic area, triggering actions when entered or exited.
Gemba
A Japanese term meaning "the real place," used in Lean management to describe the place where value is created.
Feedback Management
The process of systematically collecting, analyzing, and acting on feedback from users to improve products and services.
NPS
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.