Scaling Fallacy
A cognitive bias where people underestimate the complexity and challenges involved in scaling systems, processes, or businesses.
198 topics found for
“service continuity”
Holistic User Experience
An approach to design that considers the entire user journey and all touchpoints, ensuring a seamless and cohesive experience.
VUI
Voice User Interface (VUI) is a system that allows users to interact with a device or software using voice commands.
Customer Empathy
The ability to understand and share the feelings of customers, crucial for creating user-centered designs and experiences.
BPA
Business Process Automation (BPA) refers to the use of technology to automate complex business processes.
Greenfield
A project or venture that starts from scratch, with no constraints imposed by prior work, enabling innovation and flexibility in development.
Value Proposition
A statement that explains the unique value a product or service provides to its customers, differentiating it from competitors.
Negativity Effect
The tendency for negative information to have a greater impact on one's psychological state and processes than neutral or positive information.
Bait and Switch
A dark pattern where users think they are going to take one action, but a different, undesirable action happens instead.