Channel
A medium through which a product or service is delivered to a customer, including physical and digital channels.
17 topics found for
“service channels”
Customer Self-Service
A system that allows customers to access information and perform tasks on their own without the need for assistance from customer service representatives.
Journey Mapping
A technique that visualizes the process users go through to achieve a goal with a product or service.
B2B2B
Business-to-Business-to-Business (B2B2B), a business model where businesses sell products or services to other businesses that then sell them to additional businesses.
Holistic User Experience
An approach to design that considers the entire user journey and all touchpoints, ensuring a seamless and cohesive experience.
CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
CRM
Customer Relationship Management (CRM) is a strategy for managing an organization's relationships and interactions with current and potential customers.
B2B2C
Business-to-Business-to-Consumer (B2B2C), a business model where businesses sell products or services to other businesses that then sell them to consumers.
VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.