Holistic User Experience
An approach to design that considers the entire user journey and all touchpoints, ensuring a seamless and cohesive experience.
126 topics found for
“seamless experience”
Omnichannel
A seamless and integrated customer experience across multiple channels, such as online, mobile, and in-store.
Cross-Platform Consistency
Ensuring that user experiences are consistent across different platforms, such as web, mobile, and desktop.
Phygital
A blend of physical and digital experiences to create a cohesive user experience.
UX
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.
Anticipatory Design
A design approach that predicts user needs and actions to deliver proactive and personalized experiences.
CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
Journey Map
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
Native
Content or functionality that is built into a platform or device rather than being provided by an external application.