Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
22 topics found for
“retention analysis”
Churn Rate
The percentage of customers who stop using a product or service during a specific time period.
Deep Processing
A cognitive approach that involves meaningful analysis of information, leading to better understanding and retention.
Customer Attrition
The loss of customers over a specific period, also known as customer churn.
AARRR
Acquisition, Activation, Retention, Referral, and Revenue (AARRR) is a metrics framework for assessing user engagement and business performance.
RFM
Recency, Frequency, Monetary (RFM) analysis is a marketing technique used to evaluate and segment customers based on their purchasing behavior.
HEART Framework
Happiness, Engagement, Adoption, Retention, and Task (HEART) is a framework used to measure and improve user experience success.
Turnover Rate
The rate at which employees leave a company and are replaced by new hires, often used as a measure of organizational health and stability.
Value Proposition
A statement that explains the unique value a product or service provides to its customers, differentiating it from competitors.