Journey Map
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
A problem-solving method that involves asking "why" five times to identify the root cause of a problem.
A rule-of-thumb or shortcut that simplifies decision-making and problem-solving processes.
A cognitive bias where people underestimate the complexity and challenges involved in scaling systems, processes, or businesses.
Serviceable Addressable Market (SAM) is the portion of the Total Addressable Market that a company can target with its products and services.
A technology that uses GPS or RFID to create virtual boundaries around a geographic area, triggering actions when entered or exited.
The ability to influence others' behavior by offering positive incentives or rewards, commonly used in organizational and social contexts.
A pricing strategy where a high-priced option is introduced first to set a reference point, making other options seem more attractive in comparison.
The ability of a system to maintain its state and data across sessions, ensuring continuity and consistency in user experience.