Standard Economic Model
A theoretical framework in economics that assumes individuals act rationally and seek to maximize utility, used to predict economic behavior and outcomes.
A theoretical framework in economics that assumes individuals act rationally and seek to maximize utility, used to predict economic behavior and outcomes.
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
A cognitive bias where new evidence or knowledge is automatically rejected because it contradicts established norms or beliefs.
A bias that occurs when the sample chosen for a study or survey is not representative of the population being studied, affecting the validity of the results.
Mutually Exclusive, Collectively Exhaustive (MECE) is a problem-solving framework ensuring that categories are mutually exclusive and collectively exhaustive, avoiding overlaps and gaps.
A cognitive bias where people perceive an outcome as certain while it is actually uncertain, based on how information is presented.
The enhancement or diminishment of perception, cognition, or related performance as a result of exposure to a stimulus of greater or lesser value in the same dimension.
A seamless and integrated customer experience across multiple channels, such as online, mobile, and in-store.
Business Process Execution Language (BPEL) is a language for specifying business process behaviors based on web services.