CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
188 topics found for
“product customization”
TTV
Time to Value (TTV) is a metric that measures the time it takes for a customer to realize the value of a product or service after purchase.
CIRCLES Method
A structured framework for product design that stands for Comprehend the situation, Identify the customer, Report customer needs, Cut through prioritization, List solutions, Evaluate trade-offs, and Summarize recommendations.
PAC
Product Advisory Council (PAC) is a group of customers, industry experts, and stakeholders who provide feedback and guidance on a company's product strategy and development.
VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
Value Proposition
A statement that explains the unique value a product or service provides to its customers, differentiating it from competitors.
QFD
Quality Function Deployment (QFD) is a method used to transform customer needs into engineering characteristics for a product or service.
Cross-Selling
The practice of selling additional products or services to an existing customer.
Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.