5 Whys
A problem-solving method that involves asking "why" five times to identify the root cause of a problem.
7 topics found for
“problem resolution”
Incident Management
The practice of managing and resolving incidents that disrupt normal operations, ensuring minimal impact on business activities.
Error Handling
The process of anticipating, detecting, and resolving errors in software or systems to ensure smooth operation.
SCR
Situation-Complication-Resolution (SCR) is a communication and problem-solving framework used to structure information clearly and logically.
Occam’s Razor
A principle that suggests the simplest explanation is often the correct one, favoring solutions that make the fewest assumptions.
Hotfix
A quick and often temporary fix applied to a software product to address an urgent issue without going through the full development cycle.
Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.