Change Management Principles
The fundamental guidelines and practices that underpin effective change management, ensuring successful implementation of changes.
The fundamental guidelines and practices that underpin effective change management, ensuring successful implementation of changes.
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
A framework suggesting there are two systems of thinking: System 1 (fast, automatic) and System 2 (slow, deliberate), influencing decision-making and behavior.
The perseverance and passion for long-term goals, often seen as a key trait for success.
A common solution to a recurring problem that is ineffective and counterproductive, often resulting in negative consequences.
A high-level description of the future state of a product, outlining its purpose, target audience, and key differentiators.
The emotional attachment an employee feels toward their organization, which influences their desire to stay.
A reading pattern where users quickly scan for specific markers or keywords within the content.
Culture, Automation, Lean, Measurement, and Sharing (CALMS) is a framework for guiding the implementation of DevOps practices.