Cognitive Theory
The study of mental processes such as perception, memory, reasoning, and problem-solving.
The study of mental processes such as perception, memory, reasoning, and problem-solving.
The tendency to perceive and interpret information based on prior experiences and expectations, influencing how different users perceive design differently.
The tendency to believe that things will always function the way they normally have, often leading to underestimation of disaster risks.
Moment of Truth (MoT) refers to any instance where a customer interacts with a brand, product, or service in a way that leaves a significant impression.
The initial interaction a customer has with a brand.
A Gestalt principle that describes the visual relationship between a figure and its background, crucial for understanding visual perception.
The strategy of placing a brand in the market to occupy a distinct and valued place in the minds of the target audience.
A key aspect of Gestalt psychology in which simple geometrical objects are recognized independent of rotation, translation, and scale.
A cognitive bias where people ascribe more value to things merely because they own them.