UX
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.
313 topics found for
“overall experience”
Holistic User Experience
An approach to design that considers the entire user journey and all touchpoints, ensuring a seamless and cohesive experience.
Peak End Rule
A cognitive bias where people judge an experience largely based on how they felt at its peak (most intense point) and its end, rather than the total sum of the experience.
Phygital
A blend of physical and digital experiences to create a cohesive user experience.
Personalization
The process of tailoring a product or experience to meet the individual needs and preferences of users.
CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
Journey Map
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
Brand Touchpoint
Any interaction or communication between a brand and its audience.
Experience Design
The practice of designing products, services, and environments with a focus on the overall user experience.