Holistic User Experience
An approach to design that considers the entire user journey and all touchpoints, ensuring a seamless and cohesive experience.
4 topics found for
“multi-channel interaction”
Omnichannel
A seamless and integrated customer experience across multiple channels, such as online, mobile, and in-store.
First Touch
The initial interaction a customer has with a brand.
Brand Touchpoint
Any interaction or communication between a brand and its audience.