Omnichannel
A seamless and integrated customer experience across multiple channels, such as online, mobile, and in-store.
5 topics found for
“multi-channel experience”
Holistic User Experience
An approach to design that considers the entire user journey and all touchpoints, ensuring a seamless and cohesive experience.
Content Strategy
The planning, development, and management of content to meet business and user needs, ensuring consistency and effectiveness across all channels.
Brand Touchpoint
Any interaction or communication between a brand and its audience.
First Touch
The initial interaction a customer has with a brand.