CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
161 topics found for
“loyalty enhancement”
Customer Loyalty
The likelihood that a customer will continue to buy from a particular company or brand over time.
Brand Loyalty
The tendency of consumers to continuously purchase the same brand's products over time.
Customer Delight
The process of exceeding customer expectations to create a positive emotional reaction.
Enrichments
Features or elements added to enhance the functionality or user experience of a system.
Lovemark
A marketing concept that describes brands that inspire loyalty beyond reason, creating an emotional connection with consumers.
Private Label
Products manufactured by one company for sale under another company's brand name.
Retention
The ability of a product or service to keep users engaged and returning over time, often measured by metrics such as retention rate.
Advocacy Marketing
A marketing strategy that leverages satisfied customers to promote products through word-of-mouth and personal endorsements.