Churn Rate
The percentage of customers who stop using a product or service during a specific time period.
76 topics found for
“long-term satisfaction”
Relationship Intelligence
The use of data and insights to understand and manage relationships with customers and prospects.
POD
Product-Oriented Delivery (POD) is a methodology that focuses on organizing teams around products rather than projects.
Humor Effect
The psychological phenomenon where humorous content is more easily remembered and perceived positively by users.
Time Pressure
A dark pattern where users are pressured to make quick decisions by creating a false sense of urgency.
Ego Depletion
The idea that self-control or willpower draws upon a limited pool of mental resources that can be used up.
Horn Effect
A cognitive bias where one negative trait of a person or thing influences the perception of other traits.
Subscription Trap
A dark pattern where it's easy to subscribe but very difficult to cancel the subscription.
State Persistence
The ability of a system to maintain its state and data across sessions, ensuring continuity and consistency in user experience.