Risk Management
The process of identifying, assessing, and mitigating potential threats that could impact the success of a digital product, including usability issues, technical failures, and user data security.
76 topics found for
“long-term satisfaction”
Onboarding
The process of guiding new users through the initial stages of using a product or service, helping them become familiar with its features and benefits.
Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
Reciprocity
A social norm of responding to a positive action with another positive action, fostering mutual benefit and cooperation.
Product-Led Growth
A business strategy where the product itself is the primary driver of customer acquisition, retention, and expansion, often through user experience and engagement.
Product Optimization
The process of continuously improving a product's performance, usability, and value through data-driven decisions and iterative enhancements.
Price Comparison Prevention
A dark pattern where practices are used to make it hard for users to compare prices with other options.
Pre-Selected Options
A dark pattern where options that benefit the service provider are pre-selected for the user.
Foot-in-the-Door Technique
A persuasion strategy that involves getting a person to agree to a small request to increase the likelihood of agreeing to a larger request later.