CSM
CSM (Customer Success Management) is a business methodology focused on ensuring customers achieve their desired outcomes while using a product or service.
46 topics found for
“long-term retention”
Cross-Selling
The practice of selling additional products or services to an existing customer.
Retroactive Interference
A phenomenon where new information interferes with the ability to recall previously learned information, affecting memory retention.
Hook Model
A framework for designing habit-forming products that includes four phases: Trigger, Action, Variable Reward, and Investment.
Growth Product Manager
A role focused on driving user acquisition, engagement, and retention through data-driven strategies and experiments.
Affective Commitment
The emotional attachment an employee feels toward their organization, which influences their desire to stay.
State Persistence
The ability of a system to maintain its state and data across sessions, ensuring continuity and consistency in user experience.
Hyperbolic Discounting
A cognitive bias where people disproportionately prefer smaller, immediate rewards over larger, later rewards.
Semantic Encoding
The process of encoding sensory input that has particular meaning or can be applied to a context, enabling deeper processing and memory retention.