Hotfix
A quick and often temporary fix applied to a software product to address an urgent issue without going through the full development cycle.
8 topics found for
“issue resolution”
5 Whys
A problem-solving method that involves asking "why" five times to identify the root cause of a problem.
Error Handling
The process of anticipating, detecting, and resolving errors in software or systems to ensure smooth operation.
False Bottom
A design flaw where users mistakenly believe they have reached the end of the content due to a misleading visual cue.
Customer Self-Service
A system that allows customers to access information and perform tasks on their own without the need for assistance from customer service representatives.
SCR
Situation-Complication-Resolution (SCR) is a communication and problem-solving framework used to structure information clearly and logically.
o11y
Numeronym for the word "Observability" (O + 11 letters + N), the ability to observe the internal states of a system based on its external outputs, facilitating troubleshooting and performance optimization.
Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.