Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
33 topics found for
“interface customization”
Component Swapping
Replacing one UI component with another, often used in adaptive or dynamic interfaces.
MoT
Moment of Truth (MoT) refers to any instance where a customer interacts with a brand, product, or service in a way that leaves a significant impression.
User Control
The ability of users to influence the behavior and outcomes of a system or product, allowing them to interact with it according to their preferences.
p13n
Numeronym for the word "Personalization" (P + 13 letters + N), tailoring a product, service, or experience to meet the individual preferences, needs, or behaviors of each user.
Adaptive Interfaces
User interfaces that change in response to user behavior or preferences to improve usability and efficiency.
Good Defaults
Pre-selected options in a user interface that are chosen to benefit the majority of users.
Choice Paralysis
A situation in which an individual is unable to make a decision due to the overwhelming number of options available.
Queuing Theory
The mathematical study of waiting lines or queues.