Service Blueprint
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
336 topics found for
“integrated experience”
Self Reference Effect
Also known as Self Relevance Effect, the tendency for individuals to better remember information that is personally relevant or related to themselves.
Narrative Theory
A framework that explores the structure and function of stories and how they influence human cognition and behavior.
Persuasion Architecture
A strategic framework that designs user experiences to guide behavior and decisions towards desired outcomes.
Environmental Branding
The use of physical space to convey brand identity and values through design elements like signage, architecture, and interior design.
Entry Point
The first interaction or touchpoint a user has with a product or service, crucial for making a strong first impression.
c11y
Numeronym for the word "Compatibility" (C + 11 letters + Y), ensuring that systems, devices, or applications can operate together without conflict or need for modification.
Neuroaesthetics
The study of how the brain perceives and responds to art and design, exploring the neural basis for aesthetic experiences.
Affective Forecasting
The process of predicting how one will feel in the future, which often involves biases and inaccuracies.