Holistic User Experience
An approach to design that considers the entire user journey and all touchpoints, ensuring a seamless and cohesive experience.
An approach to design that considers the entire user journey and all touchpoints, ensuring a seamless and cohesive experience.
The practice of designing products, services, and environments with a focus on the overall user experience.
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
A psychological perspective that emphasizes the study of the whole person and the uniqueness of each individual, focusing on concepts such as self-actualization and personal growth.
A comprehensive view of a customer that includes data from all interactions and touchpoints across the customer journey.
The totality of all interactions a customer has with a brand, shaping their overall perception and relationship with the brand.
Minimum Viable Experience (MVE) is the simplest version of a product that delivers a complete and satisfying user experience while meeting core user needs.
Elements of a service or product that are not visible to the user but are essential for delivering the front-stage experience.