Customer Empathy
The ability to understand and share the feelings of customers, crucial for creating user-centered designs and experiences.
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“future applications”
Empowered Product Team
A cross-functional team that is given the autonomy, resources, and authority to make decisions and take ownership of the product's success, focusing on solving user problems and achieving business outcomes.
B2G
Business-to-Government (B2G), a business model where products or services are sold to governments.
Pain Of Paying
The psychological discomfort experienced when parting with money, influenced by the payment method and context.
COM-B Model
Capability, Opportunity, Motivation (COM...) is a framework for understanding Behavior (àB).
Risk-as-Feelings Theory
A theory that emphasizes the role of emotions in risk perception and decision-making, where feelings about risk often diverge from cognitive assessments.
Incident Management
The practice of managing and resolving incidents that disrupt normal operations, ensuring minimal impact on business activities.
Denomination Effect
A cognitive bias where people are less likely to spend large denominations of money compared to an equivalent amount in smaller denominations.
Messenger Effect
The phenomenon where the credibility of the source of information influences how the message is received and acted upon.