Gemba
A Japanese term meaning "the real place," used in Lean management to describe the place where value is created.
A Japanese term meaning "the real place," used in Lean management to describe the place where value is created.
Return on Investment (ROI) is a performance measure used to evaluate the efficiency or profitability of an investment or compare the efficiency of different investments.
The use of data and insights to understand and manage relationships with customers and prospects.
Rapid Application Development (RAD) is a software development methodology that emphasizes quick prototyping and iterative delivery.
A dark pattern where users are tricked into confirming a subscription through misleading language or design.
The mathematical study of waiting lines or queues.
Quality Function Deployment (QFD) is a method used to transform customer needs into engineering characteristics for a product or service.
Ensuring that color choices in design are inclusive and usable by people with color vision deficiencies.
A user experience that feels consistent and unified across different elements and touchpoints.