Relationship Intelligence
The use of data and insights to understand and manage relationships with customers and prospects.
The use of data and insights to understand and manage relationships with customers and prospects.
Rapid Application Development (RAD) is a software development methodology that emphasizes quick prototyping and iterative delivery.
A dark pattern where users are tricked into confirming a subscription through misleading language or design.
The mathematical study of waiting lines or queues.
Quality Function Deployment (QFD) is a method used to transform customer needs into engineering characteristics for a product or service.
Ensuring that color choices in design are inclusive and usable by people with color vision deficiencies.
A statistical method used to predict a binary outcome based on prior observations, modeling the probability of an event as a function of independent variables.
A user experience that feels consistent and unified across different elements and touchpoints.
The tendency for people to prefer things that are easy to think about and understand.