CSM
CSM (Customer Success Management) is a business methodology focused on ensuring customers achieve their desired outcomes while using a product or service.
149 topics found for
“focus prioritization”
Scarcity Tactics
A dark pattern where availability is falsely limited to pressure users into making a purchase.
Contrast Effect
The enhancement or diminishment of perception, cognition, or related performance as a result of exposure to a stimulus of greater or lesser value in the same dimension.
QFD
Quality Function Deployment (QFD) is a method used to transform customer needs into engineering characteristics for a product or service.
Color Accessibility
Ensuring that color choices in design are inclusive and usable by people with color vision deficiencies.
Cohesive Experience
A user experience that feels consistent and unified across different elements and touchpoints.
Logistic Regression
A statistical method used to predict a binary outcome based on prior observations, modeling the probability of an event as a function of independent variables.
Cognitive Ease
The tendency for people to prefer things that are easy to think about and understand.
Choice Paralysis
A situation in which an individual is unable to make a decision due to the overwhelming number of options available.