Experience Team
A team focused on designing and improving the user experience across products and services.
A team focused on designing and improving the user experience across products and services.
The ability of an organization to adapt quickly to market changes and external forces while maintaining a focus on delivering value.
A dark pattern where users are pressured to make quick decisions by creating a false sense of urgency.
The design of interactive digital products, environments, systems, and services.
The process of transitioning an organization to agile methodologies, including changes in culture, processes, and practices.
A dark pattern where a process is made more difficult than it needs to be to discourage certain behavior.
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
UI patterns that excessively demand user attention, often interrupting the user experience.
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.