CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
227 topics found for
“experience management”
UX
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.
DEEP Backlog
Detailed, Estimated, Emergent, and Prioritized (DEEP) is an agile project management framework for a well-maintained product backlog.
Brand Touchpoint
Any interaction or communication between a brand and its audience.
Expectation Effect
The phenomenon where individuals' expectations about a situation influence their actual experience of that situation.
Tesler’s Law
The principle stating that there is a limit to the amount of complexity that users can handle, and if designers don't manage complexity, users will.
Sunsetting
The process of phasing out or retiring a product or feature that is no longer viable or needed.
State Persistence
The ability of a system to maintain its state and data across sessions, ensuring continuity and consistency in user experience.
Ego Depletion
The idea that self-control or willpower draws upon a limited pool of mental resources that can be used up.