CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
4 topics found for
“effort reduction”
Social Loafing
The tendency for individuals to put in less effort when working in a group compared to when working alone, due to reduced accountability.
Cannibalization
The reduction in sales of a company's existing products due to the introduction of a new product by the same company.
Semantic Noise
Interference in the communication process caused by ambiguity in the meaning of words and phrases, leading to misunderstandings.