Cognitive Walkthrough
A usability evaluation method where evaluators walk through tasks to identify potential user difficulties.
51 topics found for
“easy design”
Internal Linking
The practice of linking one page of a website to another page on the same website, improving navigation, user experience, and SEO.
Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
SEO Friendly URL
A URL that is structured in a way that is easily readable by both users and search engines, often including keywords to improve search engine optimization.
NPS
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.